SHIPPING & RETURNS

Company Policy on Lost Packages

 

We understand that losing a package

can be frustrating, and we want to do everything we can to help

you in such situations.

 

**Q. What happens if my package is lost?**

 

A. If your package has been lost, our team is ready to assist you in any way possible. We will work with you to try and track down your package and resolve the issue as soon as possible.

 

**Q. How long do I have to wait before reporting a lost package?**

 

A. As soon as you realize that your package has been lost, please reach out to our customer service team with all the relevant details, including the tracking number, the delivery address, and the contents of the package. The sooner you let us know, the sooner we can investigate and help you.

 

**Q. What is the company's responsibility for a lost package?**

 

A. Once your package has been handed over to the

shipping carrier, the responsibility for its safe delivery transfers to them. However, we understand that our customers rely on us to provide a high level of service and we will do everything we can to ensure that your lost package is found and delivered to you.

 

**Q. What happens if the lost package is not found?**

 

A. In the unfortunate event that your lost package cannot

be located, we will work with you to come up with a solution

that is satisfactory to you. This may include issuing a

refund or replacement, depending on your preference.

 

We are committed to keeping our customers happy

and we want to make sure that you are satisfied with our service.

If you have any further questions about our company

policy on lost packages, please do not hesitate to contact us.