SHIPPING & RETURNS
Company Policy on Lost Packages
We understand that losing a package
can be frustrating, and we want to do everything we can to help
you in such situations.
**Q. What happens if my package is lost?**
A. If your package has been lost, our team is ready to assist you in any way possible. We will work with you to try and track down your package and resolve the issue as soon as possible.
**Q. How long do I have to wait before reporting a lost package?**
A. As soon as you realize that your package has been lost, please reach out to our customer service team with all the relevant details, including the tracking number, the delivery address, and the contents of the package. The sooner you let us know, the sooner we can investigate and help you.
**Q. What is the company's responsibility for a lost package?**
A. Once your package has been handed over to the
shipping carrier, the responsibility for its safe delivery transfers to them. However, we understand that our customers rely on us to provide a high level of service and we will do everything we can to ensure that your lost package is found and delivered to you.
**Q. What happens if the lost package is not found?**
A. In the unfortunate event that your lost package cannot
be located, we will work with you to come up with a solution
that is satisfactory to you. This may include issuing a
refund or replacement, depending on your preference.
We are committed to keeping our customers happy
and we want to make sure that you are satisfied with our service.
If you have any further questions about our company
policy on lost packages, please do not hesitate to contact us.
RETURN & EXCHANGE POLICY
We offer a 30-day money-back guarantee on our products. If for any reason, you are not satisfied with your purchase, we will issue a full refund as long as less than 50% of the product has been used (excluding shipping costs).